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Service Desk Analyst (ITIL) Financial Services

Location:
Prescott St, London
Type:
6 Months
Salary:
£220 - £240 per day
Start date:
ASAP
Reference:
MA/4532

description

Service Desk Analyst (ITIL) required to work for a prestigious Financial Services organization based in the City of London for an initial 6 months.

Service Desk Analyst is responsible for supporting the Service Desk Manager in the delivery of the Service Desk functions of the Incident Management and Request Fulfilment processes. Acting as the first contact point for any customer communications and first time fix, their primary responsibility is to ensure that a clear customer focus is maintained during normal business operations. Responsible for ensuring that they support the Service Desk Manager’s aim to deliver enterprise class support services A key function of the role is the day-to-day delivery of the services within SLA’s and OLA’s.

Experience required:

• Relative experience of customer focused support roles in relevant areas, with a service administration and delivery background.
• Able to demonstrate a basic process understanding of Incident and Request process
• ITIL foundation certification preferred.
• Practical customer focused communication skills particularly verbal and written with the ability to elicit information from users via the phone.
• Able to drive simple Incident and Request resolution using the appropriate escalation channels when required.
• Able to contribute in basic white board type design and review sessions.
• Able to evaluate and understand newly developing situations within the team’s scope.
• A team player, approachable and flexible possessing an ability to work independently.

Work Experience:
• Reasonable level experience in a customer focused role dealing with requests and incidents encompassing all areas of responsibility stated above. Relevant ITIL / Customer Service certifications would be considered advantageous.

Education / Qualifications:
Further Education /or similar work experience.

For more information please contact Aditi on 0208 463 0555 or [email protected]

Please note your CV will not be submitted for this or any other role without your prior approval.
SQ Computer Personnel Limited acts as both an Employment Agency and Employment Business.
Contact:
Aditi Chatterjee
Contact Email: [email protected]
Tel:
02084630555

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